Implementation of Artificial Intelligence-Based Customer Relationship Management for Telecommunication Companies

As the industrial players began starting to face reality of fourth revolution, telecommunication industry is one those significant business sectors required adapt and remain survive in such challenging situations, especially by threats their competitors. Artificial Intelligence (AI) plays an essential role today’s industry. It can make predictions about decisions, examine big data points offer solutions, interact with customers real-time. Many telco firms organizations use Customer Relationship Management (CRM) achieve effectiveness a company’s productivity efficiency operational activities. This assessment revealed that AI-driven CRM system could give better solution for manage relationships externals, boost marketing sales programs, prospect consumer information, record cases, all centralized location.